Terms of service
Last updated: August 2026
Welcome to The Story Nook.
These Terms of Service apply to your use of The Story Nook website and to any products you purchase from us. By using our website or placing an order, you agree to these Terms.
If you have any questions about these Terms, please contact us at info@thestorynook.com.au.
1. About The Story Nook
The Story Nook creates personalised children’s storybooks designed to celebrate the special people in a child’s life.
Our books feature original stories written by The Story Nook and are personalised using photographs and information supplied by the customer.
The story text itself is pre-written and remains the same for each particular book title. Personalisation is provided through the customer’s selected photographs, illustrated images and personal dedication.
2. Placing an Order
When placing an order, you are responsible for ensuring that:
- You have selected the correct story and book format.
- The information you provide is accurate.
- Your personal dedication is correct.
- The photographs you provide are suitable for use and follow our photograph guidelines.
- You have the necessary rights or permission to provide the photographs and other content you submit.
Please carefully review your selections before completing your purchase.
Because each book is individually prepared, we may begin creating your personalised product shortly after your order is received.
If you notice an error in your order, please contact us as soon as possible at info@thestorynook.com.au. We will do our best to assist, but changes or cancellations may not be possible once personalisation or production has commenced.
3. Customer Photographs and Content
By uploading photographs or other content, you confirm that you have the right and permission necessary to provide that content to The Story Nook for the purpose of creating and fulfilling your order.
If a photograph includes a child or another person, you confirm that you have the authority or permission necessary to provide that photograph to The Story Nook for this purpose.
You retain ownership of photographs and other content that you provide to us.
You grant The Story Nook permission to use the photographs and information you provide solely as reasonably necessary to process your order, create your personalised book, communicate with you about your order, and arrange printing and delivery.
We may need to provide relevant files or information to third-party service providers involved in fulfilling your order, including our printing and shipping partners.
Further information about how we collect, use and handle personal information is provided in our Privacy Policy.
4. Prohibited Content
The Story Nook is a children’s book business, and all content submitted to us must be appropriate for inclusion in a children’s storybook.
Customers must not upload or submit photographs or other content that:
- Contains nudity or sexually explicit or pornographic material.
- Depicts sexual activity or exploitation.
- Contains graphic violence, abuse or other disturbing imagery.
- Promotes or depicts illegal activity.
- Is hateful, threatening, defamatory or otherwise unlawful.
- Infringes another person’s copyright, privacy or other rights.
- Contains content that is otherwise inappropriate for a children’s product.
We reserve the right to refuse to process or reproduce content that we reasonably consider inappropriate, unlawful or unsuitable for our products.
If we are unable to fulfil an order because the content submitted is prohibited or unsuitable, we will contact the customer to discuss the available options.
Nothing in this section limits any rights or remedies available to customers under applicable consumer law.
5. Creating Your Personalised Book
Every book is individually prepared using the photographs and information supplied by the customer.
We aim to complete the personalisation and preparation of your book within 2–3 business days after receiving all required photographs and information.
This timeframe is an estimate and may vary, particularly during periods of high demand or where additional information or replacement photographs are required.
After your personalised files have been prepared, your book is submitted for printing and fulfilment.
Printing and shipping are carried out by third-party providers, and the time required for these stages is outside our direct control.
The total time from placing an order to receiving your book therefore includes:
- Personalisation and preparation by The Story Nook;
- Printing and production;
- Shipping and delivery.
Please allow adequate time for all stages of this process when placing your order.
Where available, tracking information will be provided to the customer once the order has been shipped.
6. Photograph Quality and Illustration Results
We recommend uploading clear, high-quality photographs that follow our photograph guidelines.
The final illustrated appearance may vary depending on factors including the original photograph’s lighting, quality, composition, resolution, positioning and subject matter.
We cannot guarantee that an illustration will reproduce every detail of the original photograph or appear exactly as expected based solely on the original image.
If we determine that a photograph is unsuitable for creating the personalised book, we may contact you and request a replacement photograph before proceeding.
7. Products and Product Images
We make reasonable efforts to ensure that product descriptions, photographs, illustrations, colours and other information displayed on our website are accurate.
However, colours and appearance may vary slightly between digital images displayed on a screen and the final printed product.
The Story Nook’s books are created using established designs and stories. Individual personalised books may vary in appearance because each customer’s photographs are different.
8. Pricing
All prices displayed on our website are in Australian dollars unless otherwise stated.
We reserve the right to change our prices, products or offerings at any time. Any price change will not affect an order that has already been accepted and paid for, except where an obvious pricing or technical error has occurred.
If an order is placed at an obviously incorrect price due to an error, we may contact you before proceeding with the order to confirm whether you wish to continue at the correct price or receive a refund.
9. Payment
Payment is required at the time an order is placed.
Orders will not be processed until payment has been successfully received.
Payments are processed through third-party payment providers. The Story Nook does not directly store your full payment card details.
10. Shipping and Delivery
We offer a flat-rate shipping fee on all orders, regardless of whether you choose paperback or hardcover.
Orders are individually created and prepared after purchase. Please allow approximately 2-3 business days for us to prepare your personalised book before it is submitted for printing.
Once your book has been submitted to our printing partner, please allow approximately 24-25 business days for standard delivery. This is an estimated timeframe provided by our printing partner and is not a guaranteed delivery date. Actual delivery times may vary depending on your destination and circumstances outside of our control.
You will receive email updates regarding your order where applicable, including when your order has been dispatched.
Please ensure your shipping address has been entered correctly at checkout. We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.
Important: because each book is individually personalised and created specifically for you, please allow adequate time for the design, printing and delivery when placing your order.
11. Returns, Refunds and Consumer Guarantees
Because our books are personalised and created specifically for each customer, we generally do not accept returns where a customer has simply changed their mind or no longer wants the product.
However, this does not affect your rights under the Australian Consumer Law.
Our products are subject to applicable consumer guarantees, including guarantees relating to acceptable quality, conformity with their description and fitness for purpose where applicable.
If your product is faulty, damaged, incorrectly produced, materially different from what was ordered, or otherwise does not meet an applicable consumer guarantee, please contact us at info@thestorynook.com.au as soon as possible.
Depending on the circumstances and the nature of the problem, you may be entitled to a repair, replacement, refund or another remedy under Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under Australian law.
12. Intellectual Property
The Story Nook name, logo, branding, original written stories, illustrations, designs, website content and other original materials are owned by or licensed to The Story Nook.
You must not copy, reproduce, distribute, modify, publish or commercially exploit The Story Nook’s original stories, illustrations, designs or other intellectual property without our prior written permission.
Customers retain ownership of photographs and other content they provide to us.
We do not claim ownership of customer photographs.
13. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes.
- Attempt to interfere with the website’s operation or security.
- Upload malicious files or content.
- Upload content that you do not have permission to use.
- Attempt to gain unauthorised access to our website, systems or accounts.
- Copy or reproduce our original stories, illustrations, designs or other intellectual property without permission.
14. Third-Party Services
We use third-party services and providers to operate and fulfil orders placed through our website.
These may include services involved in payment processing, file uploads, website operation, printing, production, shipping and delivery.
We are not responsible for delays or interruptions caused by third-party services that are outside our reasonable control.
However, nothing in these Terms limits your rights against The Story Nook under applicable Australian Consumer Law.
15. Privacy
We collect certain personal information and customer-provided content in order to operate our business and process and fulfil orders.
This may include contact details, delivery information, order information, photographs and personalisation information.
For information about how The Story Nook collects, uses, stores and protects personal information, please refer to our Privacy Policy.
16. Limitation of Liability
To the extent permitted by law, The Story Nook is not responsible for losses caused by circumstances outside our reasonable control, including delays or failures caused by shipping carriers, printing providers, website providers, payment providers or other third-party services.
Nothing in these Terms excludes, restricts or modifies any liability or consumer right that cannot legally be excluded, restricted or modified under applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will be published on our website and will apply to orders placed after the updated Terms take effect.
We recommend reviewing the Terms before placing an order.
18. Contact Us
If you have any questions about these Terms or your order, please contact:
The Story Nook
Email: info@thestorynook.com.au
Australia
19. Governing Law
These Terms are governed by the laws applicable in Australia.
Nothing in these Terms limits any rights you may have under applicable Australian consumer protection legislation, including the Australian Consumer Law.