Refund policy

At The Story Nook, every book is individually personalised and made to order. Once your book has been sent for publishing and printing, we are unable to accept returns or offer refunds.

If you change your mind before receiving confirmation that your book has been sent for printing, please contact us as soon as possible at info@thestorynook.com.au and we will do our best to accommodate your request. We cannot guarantee changes or cancellations once the order has been submitted to our printing partner, but we will always try our best.

We will also do our best to make it right if:

• Your book arrives damaged or with a printing defect
• Your order is lost in transit

In these cases, please contact us within 14 days of receiving your order with a photo of the issue and your order number. We will liaise with our printing partner on your behalf to arrange a replacement or, where applicable, a refund.

Please note that as your book is produced by a third-party printing partner, resolution timeframes may vary. We are committed to advocating for you throughout the process.

Please also note:

• We are not responsible for errors in the photos or information you provide at the time of ordering.
• Please ensure all uploaded photos are clear and high quality — we will do our best to flag any concerns before your book goes to print.
• Shipping costs are non-refundable.